Frequently Asked Questions
Once you are granted by Police and Border Guard Board of the Republic of Estonia (PBGB), they will print your digi-ID card dispatch it to the centre if you chose the centre as a pick up location. The centre will send an email notification to you once the digi-ID card arrives at the centre. The centre will collect biometric data and issue the digi-ID card on behalf of PBGB.
Scheduling an appointment is mandatory, so please visit schedule an appointment page to book a convienient appointment slot. You will receive a confirmation for the appointment schedule over your provided email address.
Please remember to bring your travel document (passport) for verification of your identity when you visit the centre.
The digi-ID card will be kept for a period of 6 months(Annex 1 p 4.2) If the e-resident doesn’t respond in 4 months to the email notification for the collection sent by the e-Resident's Digital ID Card, the card can be sent back to the Estonian Police and Border Guard Board (PBGB).
To collect the digi-ID card, you must come to the centre in person.
Passport or any other travel documents (The list of acceptable travel documents is available at https://ec.europa.eu/home-affairs/what-we-do/policies/borders-and-visas_en.)
Note: ID cards and documents (e.g. Residence card/certificate, Driver’s license, Family relation certificate, etc.) are not acceptable for collection of the digi-ID card. If you are unsure whether your travel document is applicable, please get in touch with us.
Please visit the e-Resident's Digital ID Card website to find information about how to start using the digi-ID card and other useful information.